I've often heard the refrain, "Why can't anyone at Home Depot help with my (fill in home improvement task)?" I never really appreciated this problem until recently. I went to Target to replace a band for a watch. Loads of watch bands, yes. However, replacing the band required a slightly specialized tool. And, of course, Target had neither the personnel or the tool to perform the replacement.
Marcel Jewelry Design, on the other hand, happily replaced the band on the spot. Further, they were able to find a new crystal for another watch -- an obscure Seiko that was nearly 20 years old. I'm pretty certain that the chance of getting that kind of service at Target is nearly nil...;